If you have questions about a tour or would like to make a booking, please use the following contact details:
Frequently Asked Questions.
Can I bring a wheelchair?
Due to space limitations we cannot accommodate Motor Scooters. Only folding wheelchairs and walking frames can be accepted.
Do you have a toilet onboard your coach?
Yes we do however we encourage these facilities are for emergency use only. Comfort stops will be planned throughout your journey.
Will I receive a more detailed itinerary before I travel?
Yes, you will receive one with your Travel Documents, which are sent 7-10 days before departure.
Can I pre-book my coach seat?
Yes you can, you will need to call our office on 01634 375071 to check availability.
What areas do you pick up from?
The areas we pick up in are: Maidstone, Sittingbourne, Rainham, Gillingham, Chatham, Lordswood, Walderslade, Rochester, Strood, Gravesend and Dartford
For details of pickup points, please click on the below link:
For Isle of Sheppy please call our office on 01634 375071
Do you offer a door to door service?
Door to door service is subject to availability upon booking at an additional cost of £10pp one way depending on your postcode.
How much luggage allowance am I allowed?
Each passenger is allowed one medium sized suitcase (up to 30´´x 24´´ weighing no more than 33kgs) plus an overnight bag if required. Your driver or tour manager will ensure that every care in handling your luggage is taken. However, Platinum Coach Tours Ltd cannot accept responsibility for loss or damage to luggage unless it is established that it is caused by the Company’s negligence. It is therefore highly recommended that passengers take out a nominally priced insurance policy against such loss or damage. Please note all Prescribed Medication and items of value should be kept on your person.
How do I make a Reservation?
To make a reservation please call us to check availability. Once booked we then require you to complete your booking form and return this to our office along with a £50.00 per person deposit within 7 days to secure your booking. Upon receipt we will send you your booking confirmation and receipt for your deposit along with an invoice for your balance stating your balance due date. For all UK based tours your balance will be due no later than 6 weeks before your departure date and for Ireland this will increase to 8 weeks before your departure date. Our friendly staff will be more than happy to discuss any special requests you may have.
Will I get a refund if you cancel my holiday?
In the unlikely event should it occur we reserve the right to withdraw any holiday from the brochure and to refund to you all payments made. This shall be the limit of the Company’s liability, but every effort will be made to find you a suitable and similar alternative. N.B. All holidays are aubject to obtaining a minimum number of persons. Where this is not achieved, Platinum Coach Tours Ltd will endeavour to inform clients of tour cancellation at least 21 days prior to departure. (Cancellation notice may be shorter on special holidays). Our liability shall be limited to full refund of all monies paid. Alternative holidays will be offered subject to availability.
How do I cancel my holiday?
Cancellations can be made at any time but we must be informed by the person who is responsible for the booking and notified in writing within 7 days. Failure to do so may result in being liable for the full amount of your holiday. The date of cancellation will be taken and made as of the date that the company receives such cancellation in writing. Holiday payments cannot be transferred to alternative dates so we thoroughly recommend adequate insurance is purchased.
Please see terms and conditions for cancellation charges: https://platinumcoachtours.co.uk/holiday-booking-terms-conditions/
Are there any hidden costs?
No. Each individual holiday states what is included within the itinerary. Please note that we do sometimes offer optional excursions/attractions that will be at an additional charge however this is at the passengers discretion should they wish to participate. All single room supplements are also listed beside the price of each holiday.
How do I make a payment?
Payments can be made over the phone using credit / debit card, bank transfer or our online booking system.
Do you provide travel insurance?
No we do not provide travel insurance however, we do strongly recommend that you arrange your own personal insurance when booking any of our holidays
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